Your complete satisfaction is important to us. If you receive an incorrect or defective product we will be happy to fix the problem.
We ask that your first course of action be to contact us and explain the situation. We can be reached through the contact page on this site (https://www.fireshieldservices.com/contact/) or by calling 972.724.7800.
To best serve you we provide and require the following:
* We will do our best to offer support or contact info for the product maker to resolve issues reported within the specified time of 14 business days.
* Any issue must be reported within the specified time of 14 days to qualify for a refund. Issues reported after that period will be addressed on a case by case basis. If it is decided that we are unable to resolve your issue because it was reported after the predetermined return period, you will accept that this was a risk when you made your purchase.
* Any item that arrives DOA will be refunded as soon as it is returned back to us.
* In most cases we are able to offer an exchange or provide a refund through PayPal.
* Refunds and exchanges are never given until the original item has been shipped back to us and is in our hands. Providing a tracking number is not the same as us having the item.
* Buyer is responsible for any/all return shipping costs. If an item arrives and it is incorrect, defective or DOA; the buyer is still responsible for any/all return shipping costs. Return shipping refunds will be addressed on a case by case basis. If it is decided that we are unable to refund your return shipping, you will accept that this was a risk when you made your purchase.
* If an item is returned for a refund it must be returned in the same packaging it was sent in. Any exception must be cleared with Fire Shield before being returned. Failing to abide by this policy will cancel the refund.
* Items should be returned to:
Fire Shield Returns
PO BOX 294245
Lewisville, TX 75029.
You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location. FedEx (800) 463-3339 UPS (800) 742-5877 U.S.P.S. (800) 275-8777